HELP AND SUPPORT

How can we help you today?

Outages

Steps to follow when you have an outage, or find your nearest lines company to report an outage.

FAQs

Find a list of the questions we are asked the most.

My invoice

Confused about something on your invoice? We break it down and explain everything on your invoice so you can have peace of mind.

T&Cs

Find all the fine print and extras here

 

FAQs

Got a question

Find an answer in our FAQs or flick us a message using our chatbot or email form

Please sign up with your new provider and provide Ecotricity with 10 working days' notice of the switch-over date. This is to ensure that the date requested can be the effective start date for your new power provider.

You should receive your invoice within the first 10 days of the month via email.

Please email [email protected] with proof of identity/address.

Invoices are sent out during the first week of each month, with the due date being 10 days after that. Eg. Your invoice is sent out on the 5th the due date will be the 15th.

Call 0800 845 000 and the after hours team will be able to provide the correct number for your region.

Send us a message

Our bank
account details

We’re proud to be the first Electricity Provider to use Kiwibank.

Ecotricity Limited Partnership

38-9018-0841909-00

Please ensure you set up payments as follows:

Payer Particulars:

Account Holders Name

Payer Code:

You can use for your own description, eg, house, bach, work

Payer Reference:

Your 6 digit Ecotricity Account Number

Direct Debit information

Make life easier for yourself and install direct debit. Simply fill out the form below.

Have a complaint?

Have a complaint?

Please get in touch with our team on 0800 845 000. For any unresolved complaints, Utilities Disputes is a free and independent disputes service and can be contacted on 0800 22 33 40 or on their website.

Have a complaint?

Unsure if you are on the best plan possible?

Give us a call on 0800 845 000 or check on Powerswitch. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.