HELP AND SUPPORT
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Please fill out one of the following forms if you need to apply for a new connection to either Wellington or Electra networks.
The team will get in touch as soon as the ICP number is ready. If needed, you can contact the metering team at [email protected]
Can we guarantee each electron comes from only renewables?
No. However, because electricity is an interchangeable commodity throughout New Zealand we are able to very accurately account for how much we are supplying our customers and conversely purchasing from renewable resources on an annualized basis. The net effect therefore is that we are only supplying from certified renewable sources.
We also take into account what emissions arise from the construction of the renewable generation plant, such as concrete, steel, transport to and from the site, transmission losses etc. A very detailed piece of work goes on behind the scenes!
Our Toitū climate positive certification for electricity is based on international protocols and United Nations Product Specifications for supplying electricity from renewable sources. Carbon neutral electricity is offered in many overseas markets including Australia, the US and Europe. The Toitū climate positive certified electricity programme has also been peer reviewed by an overseas expert. The reason it is important to support carbonzero Certified electricity is so that new renewable electricity is developed, in particular wind and solar.
To find out much carbon emissions you can save by joining Ecotricity, check out our energy carbon emissions calculator here.
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Ecotricity Limited Partnership
Please ensure you set up payments as follows:
Account Holders Name
You can use for your own description, eg, house, bach, work
Your 6 digit Ecotricity Account Number
Have a complaint?
Please get in touch with our team on 0800 845 000. For any unresolved complaints, Utilities Disputes is a free and independent disputes service and can be contacted on 0800 22 33 40 or on their website.