How to read ecotricity invoice tips
At Ecotricity we’re proud to be one of a few electricity providers that show total transparency on your bill and separate out all costs. The good news also is that we pass on all Network, Metering and Electricity Authority Levies on at cost! Another reason why people are moving to Ecotricity! Here are a couple of tips to help you understand your invoice a little better.
Invoice – Page 1
The first page of your invoice includes your premise details, amount to pay and due date.
To avoid Late Payment Fees, please ensure your invoice is paid before the due date. We recommend signing up for direct debit so you never have to worry about paying another invoice on time again.
Invoice – Page 2
The second page contains all your information about the plan you are on, the rates you are charged and the number of units you consumed for that billing period.
This includes Network, Energy and Other Charges.
If you have more than one site under a single account, the consumption for each site will be listed in following pages separately.
Solar customers
If you’re a solar customer, your invoice will also include solar export.
To work out how many units you imported from the grid, please refer to the number of units your Electricity Authority Levy has been charged for.
Your Average Weekly Breakdown Graph will also include average solar export in yellow.
Bank details
All our bank details you need to make a payment can also be found on your invoice.
Please remember to always use your correct customer number as reference (see page 1). This will ensure the payment is processed for your account.
