Direct Debit Terms and Conditions

CONDITIONS OF THIS AUTHORITY TO ACCEPT DIRECT DEBITS

The direct debit instructions are subject to the bank's terms and conditions that relate to the bank account, and the following specific conditions relating to notices and disputes:

The customer may ask their bank to reverse a direct debit up to 120 calendar days after the debit if: they don’t receive a written notice of the amount and date of each direct debit from the initiator, or they receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.

The customer may ask their bank to reverse a direct debit up to 9 months after the date the initiator sent the first direct debit under the authority if they are not reasonably satisfied that the authority authorised their bank to debit their account with the amount of the direct debit.

The initiator is required to give a written notice of the amount and date of each direct debit no less than 10 business days before the date of the debit.

If the bank dishonours a direct debit but the initiator sends the direct debit again within 5 business days of the dishonour, the initiator is not required to give the customer a second notice of the amount and date of the direct debit.