Our network

Outages

If you experience an unexpected outage, the best thing to do is contact your network. Before you call them please do the following:

Switch off your appliances!

Before you do anything else ensure all major appliances including, stoves, cooktops, heaters and water cylinders are first switched off. This ensures a safe re-connection once power has been reconnected to your site.

Is the outage already reported?

Please check the link relating to your area first before calling the lines company. In most cases the lines company will be aware of your outage before reports are received.
Outages

Find your network

Use the map or the list below to find your relevant network.
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Stay safe in a power outage

Before a planned outage have an emergency response plan & make sure all electronics are charged. During an outage turn all hazardous appliances off at the wall but keep your fridge/ freezers on. If you smell gas inside, get out immediately and leave doors open. Treat all power lines as live at any time.

Medically Dependent

Use back up power (generator or batteries) and contact us for an update or if you need assistance. Ask family, friends or neighbours with power if they can help until your power is restored. If these two options aren't available, we recommend seeking assistance from your nearest hospital or medical centre.

No Hot Electric Water?

It can take about 6 hours for your water to reheat following an outage. You may be experiencing load management which is how the network manages periods of high electricity demand. It is done by sending a signal to switch off the controlled supply and when the power demand eases, the network sends out a signal that switches the controlled supply back on.

FAQs

What to do in a power outage

Help section
How do I prepare for a planned outage?

Where possible, you'll receive prior notification of planned power outages which will let you know the affected timeframe.

While the power is off, treat all power lines, wiring and equipment as being live at all times as it could be restored earlier than planned.

Turn off your appliances at the wall. Use surge protectors for sensitive electrical equipment like computers and TVs to protect them when power is restored. Keep your fridge and freezer on and closed.

If you're dependent on mains powered electricity for critical medical support have an emergency response plan in place.

How do I get hold of the network company in my area?

Please click here to view fault numbers to call.