HELP AND SUPPORT

How can we help you today?

Outages

Steps to follow when you have an outage, or find your nearest lines company to report an outage.

FAQs

Find a list of the questions we are asked the most.

My invoice

Confused about something on your invoice? We break it down and explain everything on your invoice so you can have peace of mind.

T&Cs

Find all the fine print and extras here

 

FAQs

Got a question

Find an answer in our FAQs or flick us a message using our chatbot or email form

Please fill out one of the following forms if you need to apply for a new connection to either Wellington or Electra networks.

Wellington: https://get.ecotricity.nz/new-connection-wellington 

Electra: https://get.ecotricity.nz/new-connection-electra 

The team will get in touch as soon as the ICP number is ready. If needed, you can contact the metering team at [email protected]

You should receive your invoice within the first 10 days of the month via email.

If you have not been billed for some months, this could be due to us not receiving reads from your meter. Please email photos of your meter reads to [email protected]

Invoices are sent out during the first week of each month, with the due date being 10 days after that. Eg. Your invoice is sent out on the 5th the due date will be the 15th.

Smart meter = $30 + GST. Import/Export meter = $80 + GST. New Connection = $95 + GST. These charges are applied to your electricity invoices but can take a few months to add so do not be alarmed if they don't show up on the next invoice received.

Send us a message

Our bank
account details

We’re proud to be the first Electricity Provider to use Kiwibank.

Ecotricity Limited Partnership

38-9018-0841909-00

Please ensure you set up payments as follows:

Payer Particulars:

Account Holders Name

Payer Code:

You can use for your own description, eg, house, bach, work

Payer Reference:

Your 6 digit Ecotricity Account Number

Direct Debit information

Make life easier for yourself and install direct debit. Simply fill out the form below.

Have a complaint?

Have a complaint?

Please get in touch with our team on 0800 845 000. For any unresolved complaints, Utilities Disputes is a free and independent disputes service and can be contacted on 0800 22 33 40 or on their website.

Have a complaint?

Unsure if you are on the best plan possible?

Give us a call on 0800 845 000 or check on Powerswitch. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.