HELP AND SUPPORT
How can Ecotricity help you today?
FAQ's
Got a question
Please fill out one of the following forms if you need to apply for a new connection to either Wellington or Electra networks.
Wellington: https://get.ecotricity.nz/new-connection-wellington
Electra: https://get.ecotricity.nz/new-connection-electra
The team will get in touch as soon as the ICP number is ready. If needed, you can contact the metering team at [email protected]
Please email [email protected] with proof of identity/address.
Your customer number will be on your invoices in a blue box above the total amount due. They are a 6 digit number.
Once you have received your first invoice, please register on our website with your customer number and email address and you will be able to see your consumption data and invoices.
We'll upgrade your meter for free. Check out our non standard prices here.
Contact us
Monday to Thursday: 8:30am – 5pm
Friday: 8:30am – 3:30pm
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Need help? Chat with Eko
Have a question? Eko, our AI assistant, is available 24/7 to help with common questions and point you in the right direction. If you need extra support, you can also chat with our Customer Support team during business hours.
Look for the chat icon in the bottom right corner of your screen to get started. ↘
Our bank
account details
Ecotricity Limited Partnership
38-9018-0841909-00
Please ensure you set up payments as follows:
Payer Particulars:
Account Holders Name
Payer Code:
You can use for your own description, eg, house, bach, work
Payer Reference:
Your 6 digit Ecotricity Account Number
Direct Debit information
Make life easier for yourself and install direct debit. Simply fill out the form below.
Unsure if you are on the best plan possible?
Give us a call on 0800 845 000 or check on Billy. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.