HELP AND SUPPORT
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FAQs
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Please sign up with your new provider and provide Ecotricity with 10 working days' notice of the switch-over date. This is to ensure that the date requested can be the effective start date for your new power provider.
Your customer number will be on your invoices in a blue box above the total amount due. They are a 6 digit number.
Once you have received your first invoice, please register on our website with your customer number and email address and you will be able to see your consumption data and invoices.
Call 0800 845 000 and the after hours team will be able to provide the correct number for your region.
Smart meter = $30 + GST. Import/Export meter = $80 + GST. New Connection = $95 + GST. These charges are applied to your electricity invoices but can take a few months to add so do not be alarmed if they don't show up on the next invoice received.
Contact us
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Our bank
account details
Ecotricity Limited Partnership
38-9018-0841909-00
Please ensure you set up payments as follows:
Payer Particulars:
Account Holders Name
Payer Code:
You can use for your own description, eg, house, bach, work
Payer Reference:
Your 6 digit Ecotricity Account Number
Direct Debit information
Make life easier for yourself and install direct debit. Simply fill out the form below.
Have a complaint?
Please get in touch with our team on 0800 845 000. For any unresolved complaints, Utilities Disputes is a free and independent disputes service and can be contacted on 0800 22 33 40 or on their website.
Unsure if you are on the best plan possible?
Give us a call on 0800 845 000 or check on Powerswitch. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.