HELP AND SUPPORT
How can we help you today?
Got a question
Please fill out one of the following forms if you need to apply for a new connection to either Wellington or Electra networks.
The team will get in touch as soon as the ICP number is ready. If needed, you can contact the metering team at [email protected]
You should receive your invoice within the first 10 days of the month via email.
Your customer number will be on your invoices in a blue box above the total amount due. They are a 6 digit number.
Once you have received your first invoice, please register on our website with your customer number and email address and you will be able to see your consumption data and invoices.
Send us a message
Ecotricity Limited Partnership
Please ensure you set up payments as follows:
Account Holders Name
You can use for your own description, eg, house, bach, work
Your 6 digit Ecotricity Account Number
Have a complaint?
Please get in touch with our team on 0800 845 000. For any unresolved complaints, Utilities Disputes is a free and independent disputes service and can be contacted on 0800 22 33 40 or on their website.