HELP AND SUPPORT
How can Ecotricity help you today?
FAQ's
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If you would like to submit a current meter reading for your Ecotricity account, please fill in this form.
Please fill out one of the following forms if you need to apply for a new connection to either Wellington or Electra networks.
Wellington: https://get.ecotricity.nz/new-connection-wellington
Electra: https://get.ecotricity.nz/new-connection-electra
The team will get in touch as soon as the ICP number is ready. If needed, you can contact the metering team at [email protected]
You should receive your invoice within the first 10 days of the month via email.
Invoices are sent out during the first week of each month, with the due date being 10 days after that. Eg. Your invoice is sent out on the 5th the due date will be the 15th.
Your customer number will be on your invoices in a blue box above the total amount due. They are a 6 digit number.
Contact us
Monday to Thursday: 8:30am – 5pm
Friday: 8:30am – 3:30pm
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Need help? Chat with Eko
Have a question? Eko, our AI assistant, is available 24/7 to help with common questions and point you in the right direction. If you need extra support, you can also chat with our Customer Support team during business hours.
Look for the chat icon in the bottom right corner of your screen to get started. ↘
Our bank
account details
Ecotricity Limited Partnership
38-9018-0841909-00
Please ensure you set up payments as follows:
Payer Particulars:
Account Holders Name
Payer Code:
You can use for your own description, eg, house, bach, work
Payer Reference:
Your 6 digit Ecotricity Account Number
Direct Debit information
Make life easier for yourself and install direct debit. Simply fill out the form below.
Unsure if you are on the best plan possible?
Give us a call on 0800 845 000 or check on Billy. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.