HELP AND SUPPORT
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FAQs
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Please sign up with your new provider and provide Ecotricity with 10 working days' notice of the switch-over date. This is to ensure that the date requested can be the effective start date for your new power provider.
If you have not been billed for some months, this could be due to us not receiving reads from your meter. Please email photos of your meter reads to [email protected]
Please email [email protected] with proof of identity/address.
Invoices are sent out during the first week of each month, with the due date being 10 days after that. Eg. Your invoice is sent out on the 5th the due date will be the 15th.
Smart meter = $30 + GST. Import/Export meter = $80 + GST. New Connection = $95 + GST. These charges are applied to your electricity invoices but can take a few months to add so do not be alarmed if they don't show up on the next invoice received.
Contact us
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Our bank
account details
Ecotricity Limited Partnership
38-9018-0841909-00
Please ensure you set up payments as follows:
Payer Particulars:
Account Holders Name
Payer Code:
You can use for your own description, eg, house, bach, work
Payer Reference:
Your 6 digit Ecotricity Account Number
Direct Debit information
Make life easier for yourself and install direct debit. Simply fill out the form below.
Have a complaint?
Please get in touch with our team on 0800 845 000. For any unresolved complaints, Utilities Disputes is a free and independent disputes service and can be contacted on 0800 22 33 40 or on their website.
Unsure if you are on the best plan possible?
Give us a call on 0800 845 000 or check on Powerswitch. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.