HELP AND SUPPORT

How can Ecotricity help you today?

Outages

Steps to follow when you have an outage, or find your nearest lines company to report an outage.

Check outages

FAQs

Find a list of the questions asked the most.

Check FAQs

My invoice

Confused about something on your invoice? Here's the break down, explaining everything on your invoice so you can have peace of mind.

Invoice tips

T&Cs

Find all the fine print and extras here

FAQ's

Got a question

Find an answer in our FAQs, chat with us using our chatbot or send us an email
See all FAQs
How do I apply for a payment plan on my overdue bill?

If you have an overdue balance on your Ecotricity account and you would like to request a payment plan, fill in this form

How can I request a meter read?

If you would like to submit a current meter reading for your Ecotricity account, please fill in this form. 

How do I switch power companies?

Please sign up with your new provider and provide Ecotricity with 10 working days' notice of the switch-over date. This is to ensure that the date requested can be the effective start date for your new power provider.

I have not been billed for x months

If you have not been billed for some months, this could be due to us not receiving reads from your meter. Please email photos of your meter reads to [email protected]

Name/Address change on invoice

Please email [email protected] with proof of identity/address.

Contact us

Call us free on
0800 845 000
Call or chat with the team:
Monday to Thursday: 8:30am – 5pm
Friday: 8:30am – 3:30pm
Email us
[email protected]
Media enquiries
[email protected]

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Need help? Chat with Eko

Have a question? Eko, our AI assistant, is available 24/7 to help with common questions and point you in the right direction. If you need extra support, you can also chat with our Customer Support team during business hours.

Look for the chat icon in the bottom right corner of your screen to get started. ↘

Our bank
account details

We’re proud to be the first Electricity Provider to use Kiwibank.

Ecotricity Limited Partnership

38-9018-0841909-00

Please ensure you set up payments as follows:

Payer Particulars:

Account Holders Name

Payer Code:

You can use for your own description, eg, house, bach, work

Payer Reference:

Your 6 digit Ecotricity Account Number

Direct Debit information

Make life easier for yourself and install direct debit. Simply fill out the form below.

Unsure if you are on the best plan possible?

Give us a call on 0800 845 000 or check on Billy. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.