HELP AND SUPPORT

How can we help you today?

Outages

Steps to follow when you have an outage, or find your nearest lines company to report an outage.

FAQs

Find a list of the questions we are asked the most.

My invoice

Confused about something on your invoice? We break it down and explain everything on your invoice so you can have peace of mind.

T&Cs

Find all the fine print and extras here

 

FAQs

Got a question

Find an answer in our FAQs or flick us a message using our chatbot or email form

Can we guarantee each electron comes from only renewables?

No. However, because electricity is an interchangeable commodity throughout New Zealand we are able to very accurately account for how much we are supplying our customers and conversely purchasing from renewable resources on an annualized basis. The net effect therefore is that we are only purchasing from certified renewable sources.

We also take into account what emissions arise from the construction of the renewable generation plant, such as concrete, steel, transport to and from the site, transmission losses etc. A very detailed piece of work goes on behind the scenes!

Our Toitū climate positive certification for electricity is based on international protocols and United Nations Product Specifications for supplying electricity from renewable sources. Carbon neutral electricity is offered in many overseas markets including Australia, the US and Europe. The Toitū climate positive certified electricity programme has also been peer reviewed by an overseas expert. The reason it is important to support climate positive certified electricity is so that new renewable electricity is developed, in particular wind and solar.

To find out much carbon emissions you can save by joining Ecotricity, check out our energy carbon emissions calculator here.

You should receive your invoice within the first 10 days of the month via email.

Please email [email protected] with proof of identity/address.

Once you have received your first invoice, please register on our website with your customer number and email address and you will be able to see your consumption data and invoices.

Smart meter = $30 + GST. Import/Export meter = $80 + GST. New Connection = $95 + GST. These charges are applied to your electricity invoices but can take a few months to add so do not be alarmed if they don't show up on the next invoice received.

Send us a message

Our bank
account details

We’re proud to be the first Electricity Provider to use Kiwibank.

Ecotricity Limited Partnership

38-9018-0841909-00

Please ensure you set up payments as follows:

Payer Particulars:

Account Holders Name

Payer Code:

You can use for your own description, eg, house, bach, work

Payer Reference:

Your 6 digit Ecotricity Account Number

Direct Debit information

Make life easier for yourself and install direct debit. Simply fill out the form below.

Have a complaint?

Have a complaint?

Please get in touch with our team on 0800 845 000. For any unresolved complaints, Utilities Disputes is a free and independent disputes service and can be contacted on 0800 22 33 40 or on their website.

Have a complaint?

Unsure if you are on the best plan possible?

Give us a call on 0800 845 000 or check on Powerswitch. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.