HELP AND SUPPORT
How can we help you today?
FAQs
Got a question
Please fill out one of the following forms if you need to apply for a new connection to either Wellington or Electra networks.
Wellington: https://get.ecotricity.nz/new-connection-wellington
Electra: https://get.ecotricity.nz/new-connection-electra
The team will get in touch as soon as the ICP number is ready. If needed, you can contact the metering team at [email protected]
If you have not been billed for some months, this could be due to us not receiving reads from your meter. Please email photos of your meter reads to [email protected]
Invoices are sent out during the first week of each month, with the due date being 10 days after that. Eg. Your invoice is sent out on the 5th the due date will be the 15th.
Once you have received your first invoice, please register on our website with your customer number and email address and you will be able to see your consumption data and invoices.
Call 0800 845 000 and the after hours team will be able to provide the correct number for your region.
Contact us
Send us a message
Our bank
account details
Ecotricity Limited Partnership
38-9018-0841909-00
Please ensure you set up payments as follows:
Payer Particulars:
Account Holders Name
Payer Code:
You can use for your own description, eg, house, bach, work
Payer Reference:
Your 6 digit Ecotricity Account Number
Direct Debit information
Make life easier for yourself and install direct debit. Simply fill out the form below.
Have a complaint?
Please get in touch with our team on 0800 845 000. For any unresolved complaints, Utilities Disputes is a free and independent disputes service and can be contacted on 0800 22 33 40 or on their website.
Unsure if you are on the best plan possible?
Give us a call on 0800 845 000 or check on Powerswitch. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.