HELP AND SUPPORT

How can Ecotricity help you today?

Outages

Steps to follow when you have an outage, or find your nearest lines company to report an outage.

Check outages

FAQs

Find a list of the questions asked the most.

Check FAQs

My invoice

Confused about something on your invoice? Here's the break down, explaining everything on your invoice so you can have peace of mind.

Invoice tips

T&Cs

Find all the fine print and extras here

FAQ's

Got a question

Find an answer in our FAQs or flick us a message using our chatbot or email form
See all FAQs
New Connection Application Forms

Please fill out one of the following forms if you need to apply for a new connection to either Wellington or Electra networks.

Wellington: https://get.ecotricity.nz/new-connection-wellington 

Electra: https://get.ecotricity.nz/new-connection-electra 

The team will get in touch as soon as the ICP number is ready. If needed, you can contact the metering team at [email protected]

How do I switch power companies?

Please sign up with your new provider and provide Ecotricity with 10 working days' notice of the switch-over date. This is to ensure that the date requested can be the effective start date for your new power provider.

When can I expect my invoice/first invoice?

You should receive your invoice within the first 10 days of the month via email.

When are invoices sent out and when are they due?

Invoices are sent out during the first week of each month, with the due date being 10 days after that. Eg. Your invoice is sent out on the 5th the due date will be the 15th.

Where do I find my customer/account number?

Your customer number will be on your invoices in a blue box above the total amount due. They are a 6 digit number.

Contact us

Call us free on
0800 845 000
Call or chat with the team:
Monday to Thursday: 8:30am – 5pm
Friday: 8:30am – 3:30pm
Email us
[email protected]
Media enquiries
[email protected]

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Our bank
account details

We’re proud to be the first Electricity Provider to use Kiwibank.

Ecotricity Limited Partnership

38-9018-0841909-00

Please ensure you set up payments as follows:

Payer Particulars:

Account Holders Name

Payer Code:

You can use for your own description, eg, house, bach, work

Payer Reference:

Your 6 digit Ecotricity Account Number

Direct Debit information

Make life easier for yourself and install direct debit. Simply fill out the form below.

Unsure if you are on the best plan possible?

Give us a call on 0800 845 000 or check on Billy. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.