Outages

If you experience an unexpected outage, the best thing to do is call your network. Find your relevant network in the table below on what you can do next.

Important steps to take if you experience a power outage at your site

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Step 1

Before reporting your outage to the local lines company, please ensure all major appliances including, stoves, cook tops, heaters and water cylinders are first switched off. This ensures a safe re-connection once power has been reconnected to your site.
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Step Two

Please check the link relating to your area first before calling the lines company. In most cases the lines company will be aware of your outage before reports are received.

North Island

Far North

Top Energy - 0800 867 363

Northland

North Power - 0800 10 40 40
Current outages

@NorthpowerNZ

Auckland

Counties

Counties Power – 0800 100 202
Current outages

@CountiesPower

Hamilton & Waikato

WEL Networks – 0800 800 935
Current outages

Te Awamutu

Waipa Networks - 07 870 2000
Current outages

Cambridge

Waipa Networks – 07 827 2000
Current outages

Thames Valley & Tauranga

Ecotricity – 09 309 8444
Current outages

@PowercoNZ

Eastern Bay of Plenty / Whakatane

Horizon Energy
Ecotricity – 09 309 8444

Rotorua and Taupo

Unison Network
Ecotricity – 09 309 8444

Gisborne and East Coast

Eastland Energy – 0800 206 207

Hawke's Bay

Unison – 0800 286 476 (0800 2 UNISON)

Central Hawke's Bay

Centralines – 0800 NO POWER (0800 667 693)

Dannevirke

Scanpower – 0800 808 039
Current outages

Taranaki, Manawatu, Wairarapa, Whanganui

Powerco
Ecotricity – 09 309 8444
Current outages

@PowercoNZ

Kapiti and Horowhenua

Electra – 0800 LOST POWER (0800 567 876)
Current outages

Wellington

Wellington Electricity
Ecotricity – 09 309 8444

South Island

Marlborough

Marlborough Lines – 03 5777 007
Current outages

Nelson

Nelson Electricity – 03 546 9256
Current outages

Tasman

Network Tasman – 0800 508 100

Buller

Buller Electricity
Ecotricity – 09 309 8444

West Coast

Westpower – 0800 300 400

@WestpowerNZ

North Canterbury, Kaiapoi

Mainpower NZ – 0800 30 90 80

Christchurch and Central Canterbury

Orion Networks
Ecotricity – 09 309 8444
Current outages

@OrionNZ

Mid-Canterbury / Ashburton

EA Networks
Ecotricity – 09 309 8444

South Canterbury / Timaru

Alpine Energy – 0800 66 11 77
Current outages

@alpineenergy

North Otago / Oamaru

Network Waitaki – 0800 440 220

Central Otago / Dunedin

Aurora Network
Ecotricity – 09 309 8444

Southland / Invercargill / Clutha

Powernet – 0800 808 587

Need more help?

If you're still having trouble and need assistance, please contact us.