Having trouble reading your invoice? Here are a couple of tips to help you understand it a little better.
Invoice – Page 1
The first page of your invoice includes your premise details, amount to pay and due date.
If you have any unpaid charges from a previous billing period, please make this payment as soon as possible.
It’s best to all payments before the due date to avoid Late Payment Penalties!
Invoice – Page 2
The second page contains all your information about the plan you are on, the rates you are charged and the number of units you consumed for that billing period.
This includes Network, Energy and Other Charges.
We also include two graphs to give you a better idea of what your average consumption looks like. If you more than one site under a single account, the consumption for each site will be listed in following pages separately.
If you’re a solar customer, your invoice will also include solar export.
To work out how many units you imported from the grid, please refer to the number of units your Electricity Authority Levy has been charged for.
Your Average Weekly Breakdown Graph will also include average solar export in yellow.
All our bank details you need to make a payment can also be found on your invoice.
Please remember to always use your correct customer number as reference (see page 1). This will ensure the payment is processed for your account.